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Return Policy

ALL HardwareCapitol.com returns require a HardwareCapitol.com supplied Return Goods Authorization (RGA).

  • No merchandise/goods purchased from HardwareCapitol.com may be returned without a HardwareCapitol.com RGA.
  • All Return Goods Authorization (RGA) requests must be submitted within 30 days from customer’s HardwareCapitol.com purchase date.
  • All returned merchandise/goods must be received in original packaging by HardwareCapitol.com to receive refund.
  • Refund will be provided by HardwareCapitol.com within 5 business days.
  • A 15% or greater restocking charge will apply to all acceptable returns.

Steps to your return your HardwareCapitol.com merchandise/goods.

  1. Complete the HardwareCapitol.com Contact Us form at https://www.hardwarecapitol.com/contact-us/ to receive RGA. To increase service please consider providing photo documentation of received merchandise/goods.
  2. You will receive an email from HardwareCapitol.com containing a RGA and return shipping label.
  3. Print return shipping label provided from HarewareCapitol.com RGA email.
  4. Your refund will be applied to original transaction card by HardwareCapitol.com within 5 business days of receipt of merchandise/goods in original packaging by HardwareCapitol.com.